Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer may exercise their right of withdrawal;
Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the retailer;
Day: calendar day;
Continuous performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any medium that enables the consumer or retailer to store information addressed personally to them in a way that permits future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Retailer: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract whereby, within the framework of a system organised by the retailer for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;
Means of distance communication: a means that can be used to conclude a contract without the consumer and retailer being in the same room at the same time;
General Terms and Conditions: the present General Terms and Conditions of the retailer.
Article 2 – Identity of the Retailer
Company name: BrooksJourney
Company registration number: 76347249
Trading name: MAEVEN London
VAT number: NL003071444B40
Customer service email: info@maevenlondon.com
Business address: Marnixstraat 101H, 1015 VG Amsterdam
Article 3 – Applicability
These general terms and conditions apply to every offer made by the retailer and to every distance contract and order concluded between the retailer and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the retailer's premises and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium.
If one or more provisions of these general terms and conditions are wholly or partially void or annulled at any time, the contract and these terms and conditions shall remain in force for the remainder and the relevant provision shall be replaced without delay by mutual consultation.
Situations not covered by these general terms and conditions shall be assessed 'in the spirit' of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited period of validity or is made subject to conditions, this shall be explicitly stated in the offer.
The offer is without obligation. The retailer is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the retailer uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the retailer.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the contract.
Images of products are a true representation of the products offered. The retailer cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
Article 5 – The Contract
The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set therein.
If the consumer has accepted the offer electronically, the retailer shall immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the retailer, the consumer may dissolve the contract.
If the contract is concluded electronically, the retailer shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a safe web environment.
Each contract is entered into subject to the condition precedent of sufficient availability of the products concerned.
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to dissolve the contract without giving reasons for a period of 30 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the retailer.
During the cooling-off period, the consumer shall handle the product and packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product.
If the consumer wishes to exercise their right of withdrawal, they are obliged to make this known to the retailer within 30 days of receipt of the product. The consumer must make this known by means of a written message/email.
After the consumer has made known that they wish to exercise their right of withdrawal, the customer must return the product within 30 days. The consumer must prove that the goods delivered were returned in time to the place of origin. This may also be directly to our supplier in China.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the products shall be entirely at the consumer's expense. Please note that this must also take into account the return to the country of origin, i.e. our supplier in China.
If the consumer has paid an amount, the retailer shall refund this amount as soon as possible, but no later than 30 days after withdrawal. This is subject to the condition that the product has already been received back by the online retailer or conclusive proof of complete return can be provided.
Article 8 – Exclusion of Right of Withdrawal
The retailer may exclude the consumer's right of withdrawal for products as described below. The exclusion of the right of withdrawal only applies if the retailer has clearly stated this in the offer.
Exclusion of the right of withdrawal is only possible for products:
- That have been produced by the retailer in accordance with the consumer's specifications;
- That are clearly personal in nature;
- That cannot be returned due to their nature;
- That can spoil or age quickly;
- For audio and video recordings and computer software of which the consumer has broken the seal;
- For hygiene products of which the consumer has broken the seal.
Article 9 – The Price
During the period of validity stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes as a result of changes in VAT rates.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the retailer is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity and Guarantee
The retailer guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date of conclusion of the contract.
Any defects or incorrectly delivered products must be reported to the retailer in writing within 30 days of delivery. Return of the products must take place in the original packaging and in new condition.
The retailer's guarantee period corresponds to the factory guarantee period. However, the retailer is never responsible for the ultimate suitability of the products for each individual application by the consumer.
Article 11 – Delivery and Performance
The retailer shall take the greatest possible care when receiving and executing orders for products.
The place of delivery is the address that the consumer has made known to the company.
The company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer shall be notified of this no later than 30 days after placing the order.
The risk of damage and/or loss of products rests with the retailer until the moment of delivery to the consumer.
Article 12 – Continuous Performance Contracts
Termination
The consumer may terminate a contract that has been entered into for an indefinite period and that extends to the regular delivery of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
Renewal
A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may not be tacitly renewed or extended for a definite period.
Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the commencement of the cooling-off period referred to in Article 6, paragraph 1.
The consumer has the duty to report inaccuracies in provided or stated payment details to the retailer without delay.
In the event of non-payment by the consumer, the retailer has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
Article 14 – Complaints Procedure
Complaints about the performance of the contract must be submitted to the retailer fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the retailer shall be answered within a period of 30 days from the date of receipt.
If a complaint is found to be justified by the retailer, the retailer shall, at its discretion, either replace or repair the delivered products free of charge.
Article 15 – Disputes
Contracts between the retailer and the consumer to which these general terms and conditions apply are governed exclusively by English law. Even if the consumer resides abroad.
Article 16 – Contact
For questions, complaints or to exercise your right of withdrawal, please contact us:
MAEVEN London
Email: info@maevenlondon.com
Address: Marnixstraat 101H, 1015 VG Amsterdam