Refund policy

MAEVEN London

At MAEVEN London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully drafted to guarantee maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Return Costs

Customers are responsible for shipping costs for returns. MAEVEN London does not reimburse return costs and is not liable for costs incurred during the return process. Please refer to our terms and conditions for full information.

Deadline for Return Notification

Returns must be reported within 30 days of receipt of the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.

Exchange of Sale Products

Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you select the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to info@maevenlondon.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee correct processing of your request.

Conclusion

MAEVEN London is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@maevenlondon.com.